Operations Manager | 12 - 15 Years | Kolkata
Capgemini
5 - 10 years
Kolkata
Posted: 27/02/2025
Job Description
Job Description
Should have 12-14 yrs of experience in contact center.Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone.Prior Contact Center transformation experience is a must.Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level .Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s. Should ensure accuracy in the tasks completed. Demonstrate analytical capabilities while performing tasks. Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Primary Skill
Transformation and QA skill in Contact centre operations.Good proficiency on English language and exposure to business domain is an added advantage.Secondary SkillWilling to work in 24/7 environment and sign a service agreement as per company norms.Ability to work in flexible work schedule, including holidays & weekends.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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